e-District : Uttar Pradesh takes the Lead  
     
  Shailesh Kr. Srivastava,Senior Systems Analyst and Anshu Rohatgi Informatics Regional Editor, NIC Uttar Pradesh  
 

                                             
shailesh.srivastava[at]nic[dot]in   anshu.rohatagi[at]nic[dot]in                                     

Uttar Pradesh became the first state in the country to roll out e-District project in 6 pilot districts of the state. e-District is a State Mission Mode Project under the National e-Governance Plan (NeGP) of Ministry of Communications & IT. The project seeks to automate the complete workflow and internal processes of district administration with the possibility of seamless integration of various departments to e-enable the delivery of high volume services to the citizens through Common Service Centres & kiosks.


The "e-District" application software has been developed by National Informatics Centre Uttar Pradesh. It is web based solution which ensures 100% electronic workflow of the service - right from receipt of applications to the final delivery of service. The status of application can be tracked by the citizen and the government officials through the portal and the escalation matrix ensures the adherence to the service levels defined for each service. Separate modules have been designed and developed to capture the base data from Parivar Register, Pension & Certificate Registers, Revenue Court Cases etc. which is used for verification.



Advantages
  • Hassle free process for the citizen  he/she can avail service from the nearest CSC / block even for the services which are available from the district head quarters, saving time and cost.
  • Status of the application available on the web - reduces need of the citizen to visit government office to know the status of his/her application.
  • Transparency in dealing - the applicant goes to the nearest
    e-District centre and does not have to deal with the officials who actually process it.
  • Government officials can monitor status of applications submitted & performance of subordinates.
  • Reduce delays and ensure promptness in delivery of services

A total of 32 services pertaining to Certificates, Pension, Public Distribution System, Revenue Court, Employment, Grievances etc., from 10 line departments were selected for complete automation in Uttar Pradesh. The project was launched in Sitapur on 15th Dec 2008 by Ex-Chairman, Board of Revenue Sh. Vinod Malhotra, IAS, who inspired & motivated the project team to complete the project much before the scheduled time of 18 months.

Sh. Vinod Malhotra, IAS, with Dr. B. K. Gairola, DG, NIC during inauguration at Ghaziabad


State-of-art e-District Centers have been made in the selected pilot districts (Sitapur, Raebarelli, Ghaziabad, Gautam Budh Nagar, Sultanpur & Gorakhpur) to provide a world class infrastructure facility to the citizens and better working environment to the officials providing these services.

Technologies such as digital signatures have been used for the approval of the application & issuance of certificates. GPR has been carried at all levels to move from archaic rules to the modern technology based decision making, high focus has been laid on training and change management right at the district, tehsil & block level of administration to enable the projects objective of providing services to the citizens in friendly, transparent and easier manner.

A service oriented architecture based approach has been adopted for developing the framework for e-District to introduce flexibility in the service delivery mechanism. This architecture decouples the core administration, decision making and each aspect of the service delivery mechanism into distinct components. The portal
http://edistrict.up.nic.in provides instructions on how to avail a particular service, supporting documentation required etc. which helps the citizen to avail the service with out need of any intermediaries. The status checking component reduces the scope of discretion on the part of government officials and makes status of the application visible to the applicant at any point of time. The e-District centres attempt to provide a flexible e-Governance setup, where citizens can avail a wide array of services at a single location without concern about the department which provides a particular service. This is a paradigm shift from department centric to citizen centric approach.

http://edistrict.up.nic.in


The reporting component provides both tabular and graphical statistics to the administrators on number of applications received and processed in a given duration, applications processed within time and which ones took longer than expected time, district wise summary etc. The application requires fixing of responsibility of each step to a particular login, and the officials are able to trace where an application is lying at a point of time and how long it has taken to finish a particular process. The automated escalation matrix also helps the administrators in monitoring productivity and efficiency of employees and the whole department.

Graphical representations for received applications in different districts of UP


Key Process Improvements

  • Requisite Government Orders issued by participating departments for electronic delivery of services.
  • Issuance of digitally signed certificates/ services.
  • Allowing verification/ decisions to be made based on the e-District database or databases of other departments.
  • Online submission of application from CSC/ Block/ Tehsil or District which ever is convenient
  • Verification of issued certificates / services using e-District Portal.
  • Pre-printed stationery used for issuance of certificates.
  • Photographs of certificate holders printed on the certificates wherever necessary.


The success of the project can be gauged from the influx of applications, which has already crossed one lakh mark in the six districts, more than ninety thousand certificates have already been issued and efforts are underway to increase the services and extend the reach of e-District to remote locations. The application has truly simplified a lot of the processes and also reduced a lot of paperwork. A great deal of action can be taken by click of the mouse. Delay at every step can also be monitored by the superiorensuring prompt delivery of services. However, the success of the project is a result of sincere and dedicated efforts of the project team comprising of the State IT Department, Centre of e-Governance, U.P., NIC U.P. State Unit & District centres, District Administration of the six districts and the three consultants PWC, Wipro & 3i-Infotech who worked under the able guidance of Chairman, Board of Revenue.


For further information, contact
S.B. Singh
Senior Technical Director
NIC, U.P. State Unit,
Lucknow 226001
sio-up[at]nic[dot]in